Refund Policy

1. 3-Day Trial

MSPKeep offers a 3-day trial for eligible new customers. No charge is taken during the trial. Cancel before the trial ends and you will not be billed.

2. Paid Subscriptions

Once a paid subscription begins, charges are generally non-refundable except where required by applicable law or explicitly agreed in writing by MSPKeep.

3. Items Not Covered by the Trial

The following are not covered by the 3-day trial and are generally non-refundable unless applicable law or a written agreement says otherwise:

• One-time onboarding or setup work (if applicable)
• Bespoke service, reporting, or integration work
• Third-party services purchased through MSPKeep

4. Cancellation

You may cancel a paid subscription in accordance with your written agreement. Unless applicable law or that agreement says otherwise, service remains active until the end of the current paid billing period.

5. How to Raise a Billing Query

For a billing query or a refund request permitted under applicable law or your written agreement, email billing@mspkeep.com with:

• Your account email address
• Subscription details (plan and start date)
• Details of the billing query or refund basis

MSPKeep will review eligible requests in accordance with the final published policy and any applicable written agreement.

6. Contact Us

Questions about refunds or billing? Reach out to our team: